Question 1

What areas do you deliver to?

Accepted Answer

We currently deliver within Mumbai. But our delivery radius is expanding, and we will soon cover other cities as well.

Question 2

What are your delivery timings?

Accepted Answer

Deliveries are made between 9:00 AM and 8:00 PM. We will contact you before initiating any delivery.

Question 3

Is there a minimum order value for delivery?

Accepted Answer

No, there is no minimum order value, but there is a delivery charge applicable based on location of delivery. Orders above Rs 1199 are eligible for free delivery.

Question 4

How long does delivery take?

Accepted Answer

Every order is either made to order or sourced in small batches to ensure quality and freshness, as a result it will take 7-15 days for delivery depending on products ordered and delivery location.

Question 5

Do I need to create an account to place an order?

Accepted Answer

You can browse freely, but you’ll need an account to place an order—this helps us track your deliveries, preferences, and order history. Account creation is simple. You just need an email ID, mobile no. and password and you are good to go.

Question 6

How can I track my order?

Accepted Answer

You’ll receive order status updates via SMS/WhatsApp/Email.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all payment options like UPI, digital wallets, Credit/Debit card, Internet Banking. COD currently is not available, but don't deprive yourself or delay your decision to savour these wholesome snacks for lack of COD option. Clean eating is a health investment and early investments always give better returns.

Question 8

Are the products fresh and original?

Accepted Answer

Absolutely! All snacks are sourced from FSSAI registered home chefs and trusted clean-label brands. The products listed are either made fresh or in small batches, are clean label, and free from palm oil, artificial preservatives, artificial colors, artificial flavors and artificial sweeteners, just the way you would make them at home, with love, care and honesty.

Question 9

Can I modify or cancel my order?

Accepted Answer

Yes, you can modify or cancel your order within 10 minutes of placing it, depending on the vendor. Post that changes will not be possible.

Question 10

What if I receive a damaged or expired product?

Accepted Answer

Please contact us within 24 hours with a photo and video of opening the snacks. We will arrange a replacement or refund as per our returns policy.

Question 11

Do you offer returns for perishable items?

Accepted Answer

Due to the nature of fresh and perishable snacks, returns are not accepted. However, if the product is damaged at the time of delivery, we’re always here to resolve it and will offer returns or replacement as per our returns policy. But in any case your feedback is important to us. It will help us improve our product and services and choose vendors who are chosen by you.

Question 12

How do I contact customer support?

Accepted Answer

You can reach us through our Help Center, via WhatsApp at 9892464695, or by mailing us at support@cleansnackscorner.com

Question 13

Do you offer subscription or repeat delivery for essentials?

Accepted Answer

Not currently. But we will soon be starting with weekly or monthly subscription facility for snacks you consume regularly—perfect for families, offices, travels and fitness routines.

Question 14

What if I miss my delivery?

Accepted Answer

We will contact you before dispatching the order and will deliver your order only at the confirmed slot. If still at the time of delivery, we’re unable to reach you, the order will be returned, and redelivery charges may apply. Hope you understand the constraints of a growing company.

Question 15

Is Cash on Delivery available?

Accepted Answer

No, COD is not available as of now as products are mix of readily available and made-to-order snacks. The preparation is initiated only after payment confirmation by the customer.

Question 16

Can I request a surprise delivery?

Accepted Answer

Yes! Mail us with details and order number at support@goodmunchybasket.com after placing your order, and our team will arrange a surprise drop-off for your loved ones. We can also add a surprise note as per your request in that order.

Question 17

I want to order in bulk (for corporate events, weddings, or festivals).

Accepted Answer

We offer bulk quantities and corporate gifting options. Please contact us at bulkorders@goodmunchybasket.com for customization and pricing.

Question 18

Can I send a gift directly to someone else’s address?

Accepted Answer

Of course! Simply enter the recipient’s address at checkout, mail us with details and order number at support@goodmunchybasket.com after placing your order and we’ll ensure it reaches them perfectly packaged. For special gift packaging or gift wrapping, additional charges may apply.

Question 19

Can I place a customized gift order?

Accepted Answer

No, not at the moment. But we will soon be adding custom snack boxes for birthdays, festive occasions, office events, and more. You can choose your mix of homemade snacks and clean brands and the type of packaging and we will do the rest to bring a smile on the recipient’s face.

Question 20

Do you offer gift wrapping or special packaging?

Accepted Answer

No, not currently. But we will be adding options to opt for gift wrapping, handwritten notes, or premium festive packaging at an additional cost, over a period of time.

Question 21

How are snacks packed?

Accepted Answer

Every home chef and snack brand will have their own packaging. The collective packaging of the snacks for one customer per order will be done using food-grade, eco-friendly materials wherever possible. Products from home chefs are sealed securely to maintain freshness.

Question 22

Are the ingredients mentioned on product pages accurate?

Accepted Answer

All listings include ingredients, shelf life, and storage recommendations provided directly by the home chef or clean snack brand.

Question 23

How do you ensure hygiene standards?

Accepted Answer

All our homechefs and partner brands are FSSAI registered, and all products are prepared in clean, home or commercial kitchens.

Question 24

Do you offer gluten-free, vegan, or allergy-friendly snacks?

Accepted Answer

Yes! You can find snacks that are gluten-free, vegan, sugar-free, protein-rich, millet-based, and more. In case you don't find any, keep sharing your feedback and preferences so that we can add more preferred snacks.

Question 25

Can I partner with Good Munchy Basket as a home chef or snack brand manufacturer?

Accepted Answer

Yes. You can mail us at partners@goodmunchybasket.com and our team will get in touch with you to review your products and for next steps.

Frequently Asked Questions (FAQ)