1. Introduction

Welcome to Good Munchy Basket (“Website”, “Platform”, “we”, “us”, “our”).
This Website is owned and operated by Terra Cibo One Enterprises.

By accessing, browsing, or purchasing from www.goodmunchybasket.com, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the Website.

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2. About the Platform

Good Munchy Basket is an e-commerce marketplace that aggregates and sells:

• Clean-label snack products

• Snacks made with clean, transparent ingredients

• Products prepared by FSSAI registered home chefs (made-to-order or small-batch)

• Products manufactured by small-scale snack manufacturers

All sales, payments, order processing, logistics, customer support, returns and refunds are managed solely by Terra Cibo One Enterprises.

We deliver across India (Pan-India delivery).

 

3. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age

• You are legally capable of entering into binding contracts

• All information provided by you is accurate and complete

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4. Product Information, Clean Label Representation & Packaging

We strive to ensure that product descriptions, ingredient lists, allergen information, nutritional details, and other disclosures are displayed as accurately as possible.

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However:

• Product information is based on declarations made by the respective home chefs or manufacturers.

• While we verify documentation such as FSSAI registration during onboarding, Terra Cibo One Enterprises does not independently laboratory-test or audit products.

• Home chefs and small-scale producers may not always include detailed nutritional charts, standardized labeling formats, or comprehensive allergen disclosures that are typically found on mass-produced packaged foods.

• Packaging for made-to-order or small-batch products may be simple, minimal, or basic in presentation and may not resemble commercially manufactured retail packaging.

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Customers acknowledge that:

• Certain regulatory-style disclosures (such as detailed nutritional panels or standardized labeling layouts) may not always be available for home-produced items.

• Minor variations in labeling, packaging, or presentation may occur from batch to batch.

• Ingredient transparency is provided based on vendor declarations.

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If a vendor provides incorrect, incomplete, or misleading ingredient, allergen, or compliance information, Terra Cibo One Enterprises shall not be held liable for such misrepresentation.

Customers are advised to carefully review all available product details and contact us prior to purchase if clarification is required.

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5. No Medical or Health Advice

All product descriptions, claims, or statements related to health, nutrition, or wellness are for informational purposes only.

• These products are not intended to diagnose, treat, cure, or prevent any disease.

• Customers with allergies, medical conditions, or dietary restrictions should consult a healthcare professional before consumption.

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6. Ordering & Payment

• Orders may be placed online through the Website.

• Full payment must be made at checkout.

• We accept digital payment methods as listed on the Platform.

• Orders are confirmed only after payment is successfully received.

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We reserve the right to cancel any order due to:

• Product unavailability

• Incorrect pricing

• Suspicious or fraudulent transactions

• Delivery service limitations

If an order is cancelled after payment, a refund will be processed as per our refund timeline.

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7. Made-to-Order & Small-Batch Products

Many products on the Platform are:

• Made to order

• Freshly prepared in small batches

• Prepared by home chefs or small units

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Because of this:

• Delivery timelines may vary.

• Dispatch may take longer than mass-produced packaged products.

• Slight variations in texture, appearance, or taste may occur.

These natural variations shall not be treated as defects.

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8. Pricing

• All prices are listed in Indian Rupees (INR).

• Prices include applicable taxes unless stated otherwise.

• Delivery charges (if applicable) are displayed at checkout.

• We reserve the right to modify prices without prior notice.

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9. Shipping & Delivery

• We offer pan-India delivery.

• Estimated delivery timelines will be displayed at checkout.

• Delivery timelines are indicative and may vary due to logistics partners, weather conditions, or location constraints.

 

We are not liable for delays caused by:

• Courier partner disruptions

• Force majeure events

• Incorrect address provided by customer

Risk of loss transfers to the customer upon successful delivery.

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10. Returns & Refund Policy

Due to the perishable and consumable nature of our products:

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10.1 No Returns

We do not accept returns once food products are delivered.

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10.2 Eligible Refund Cases

Refunds or replacements may be considered only in cases of:

• Wrong product delivered

• Damaged product during transit (with proof)

• Expired product delivered

• Missing items

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10.3 Reporting Timeline

To be eligible:

• Customers must notify us within 24 hours of delivery.

• Clear photos and videos of the product and packaging must be shared.

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10.4 Refund Processing

• If approved, refunds will be processed within 5–10 business days to the original payment method.

• Replacement (if applicable) will be subject to availability.

Taste preference or subjective dissatisfaction will not qualify for return or refund.

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11. Customer Responsibilities

Customers agree:

• To provide accurate delivery details

• To store products as per storage instructions

• To consume products before expiry

• To check ingredients before consumption

We shall not be liable for improper storage after delivery.

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12. Vendor & Listing Disclaimer

Good Munchy Basket aggregates products from independent home chefs and manufacturers.

While we conduct basic verification and documentation checks, we do not manufacture the products ourselves.

Therefore:

• The Platform is not responsible for incorrect ingredient declarations.

• The Platform is not responsible for incorrect allergen labeling provided by vendors.

• The Platform shall not be liable for claims arising from inaccurate or misleading product information supplied by vendors.

• Any dispute arising from product composition, certifications, or manufacturing practices shall be addressed with the concerned vendor, subject to applicable laws.

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13. Limitation of Liability

To the maximum extent permitted by law:

• Terra Cibo One Enterprises shall not be liable for indirect, incidental, special, or consequential damages.

• Our liability shall not exceed the total amount paid for the specific product purchased.

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14. Intellectual Property

All website content including:

• Logo

• Brand name

• Designs

• Text

• Graphics

are the intellectual property of Terra Cibo One Enterprises and may not be copied, reproduced, or used without written permission.

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15. Account Termination

We reserve the right to suspend or terminate accounts that:

• Engage in fraud

• Abuse return policies

• Violate these Terms

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16. Indemnification

You agree to indemnify and hold harmless Terra Cibo One Enterprises from any claims arising out of:

• Your misuse of the Website

• Violation of these Terms

• Incorrect information provided by you

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17. Force Majeure

We shall not be liable for delays or failure in performance caused by events beyond our control including natural disasters, pandemics, strikes, or government restrictions.

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18. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra, India.

 

19. Modifications

We may update these Terms from time to time. Continued use of the Website constitutes acceptance of revised Terms.

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20. Contact Information

 

Terra Cibo One Enterprises
Email: support@goodmunchybasket.com
Address: SV Road, Malad West, Mumbai, Maharashtra - 400064
Phone: +91 982464695